Hotel P.M.S. - Hotel Software
What is a Hotel PMS? - Hotel Property Management System explained
Stressful times with long queues at reception should be a thing of the past in a hotel that works with a hotel PMS. Guests are happier and staff can offer a better service. The simplified processes also save time, nerves and money.
But what exactly is a hotel PMS? How do you find the right provider for a hotel PMS? We'll tell you.
What is a PMS?
The perfect service quality of a hotel requires the smooth running of a series of extremely complex processes. The so-called Hotel PMS "Hotel Property Management System" originally automated those processes that are part of the reception's area of responsibility. Many hoteliers still remember the times without the hotel program, when room occupancy was documented with pencil and pad.
Especially in its cloud-based version, the hotel PMS now optimizes the personalized guest experience without compromising the efficiency of hotel operations, which ensure the survival of the hotel, especially in times of crisis and strong competition.
Also use the PMS to offer guests extras
The advantages of using such a system are illustrated below using individual points. It is also crucial that hotel employees gain a lot of time by automating and optimizing administrative processes. This allows them to offer guests the extras that make their stay an experience. For business travelers, on the other hand, they can ensure that the focus of work can be maintained without any problems.
The advantages of a hotel property management system
In addition to optimizing administrative processes, a hotel PMS has the advantage of creating a central "point of sale" through the real-time transmission of payment, booking and occupancy information. The hotel owner can view his balance sheets and forecasts at any time and take prompt action if difficulties arise.
Why you should have a hotel PMS
Easy check-in / check-out
Especially in its cloud-based form, the hotel PMS enables simplified check-in and check-out. Through automation, it can improve customer satisfaction while reducing the workload of staff and hotel management. Hotel staff appreciate the ease of use and the hotel property management system can significantly improve a company's revenue.
Mobile cleaning service
A cloud-based hotel PMS significantly increases the service quality of an accommodation, as it allows staff to accompany and monitor the check-out of guests on mobile devices via a simple internet connection, regardless of their current location.
Room service receives updates on the end devices without any delay and in return can also communicate and document the cleaning requirements for the relevant rooms to the head office. This effectively ensures that the hotel is clean at all times, giving guests a greater sense of well-being.
Integrated hotel back office system
Of course, invoicing is an essential part of any business. By using a modern PMS and linking your own Internet Booking Engine (IBE) with the Channel Manager in the PMS, you can achieve an integrated link to external booking portals such as OTAs and travel agencies. This ensures that room availability is updated in real time on all portals. The Channel Manager can also be instrumental in increasing your hotel's capacity, attracting additional bookings and thus maximizing profits.
Effective operation in the hotel
By managing availability in real time, the hotel's occupancy rate can be optimized and increased with the help of a hotel PMS. Direct distribution via all linked channels allows the transparent display of real-time prices and the integration of direct booking channels. The resulting effectiveness and efficiency also creates time and space for better customer loyalty, which is also made possible by relieving the burden on the manager and employees.
Optimal management of guest data
The optimal management of guest data requires - especially for regular customers - an easily visible overview of previous bookings and packages and can ideally lead to the construction of a so-called customer avatar.
In addition to a deeper insight into the purchasing patterns of individual guests, the centralization of information can also significantly optimize data security. Business customers in particular greatly appreciate the discretion this guarantees, which allows compliance with data protection requirements under national and international law.
Focus on the customer
The creation of the customer avatar, as well as the relief of employees through the automation of time-consuming processes, improve the personalized focus on the customer and thus the feel-good atmosphere of the accommodation. The guest feels that their needs are seen and can therefore concentrate on their work or relaxation.
Targeted forecasts and higher sales
The security generated by the constant and direct transmission of customer data and information in the PMS system allows for better planning and more reliable forecasts. In the event of declining occupancy, which becomes immediately transparent, the hotelier can directly analyze the errors, intervene and possibly set a new course.
The real-time data on occupancy and aspects such as better - because personal - customer loyalty ensure better sales, for example by winning new regular customers with the help of the hotel PMS.
Hotel property management system and yield management interfaces
We at TourSol, as experts for hotels and tourism, can advise you optimally with our complete yield management software solution and lead you to the greatest possible success. Our yield management software interfaces provide you with the important data, including analysis. Thanks to this technology, marketing and yield management communicate perfectly with each other. Our experts from all areas, be it content, social media, marketing, OTAs, travel agencies, yield and revenue management, are constantly working to further optimize the system. This enables you to set new goals as soon as you have achieved your original goals.
Comfort and sustainability
In today's world, sustainability is of course a crucial issue and for some travelers it is definitely a selection criterion. The hotel industry is therefore constantly offering new and better solutions to ensure this. The regulation of room temperature, lighting and device settings and the PMS software that saves these preferences for the next stay contribute significantly to guest satisfaction. Air conditioning, heating and lighting can also be activated via an app on guests' smartphones. This results in cost savings and makes your hotel particularly attractive for environmentally conscious guests.
How do hoteliers find the right PMS for their needs?
Of course, choosing the right hotel PMS requires a good overview of the needs of your own hotel or hotel chain. The first step in deciding on the right property management system is therefore a comprehensive needs analysis, followed by a clear definition of the budget to be used, which must include, for example, license and set-up fees, as well as possible personnel costs.
When selecting a suitable all-in-one solution, hoteliers are strongly recommended to use a system that has an integrated booking system, as the ease of use of real-time bookings is an extremely important aspect for the majority of customers. We will be happy to advise you comprehensively on the selection of the right hotel PMS provider for you.
The TourSol recommendation
In summary, it can be said that the cloud-based hotel PMS in particular achieves a simplification of work processes through optimization and flexibilization, thereby improving both the profitability and the customer-friendliness of a hotel. This ultimately leads to an increase in turnover.
However, before purchasing and setting up a hotel PMS, it is crucial that the hotelier carries out an exact needs analysis for their accommodation. This is the only way to define in advance whether the corresponding set-up and personnel costs are currently affordable.
In principle, however, this is an extremely sensible investment that can secure the future of your company.
